1. Satisfaction Guarantee

At Prestavia Works, we are committed to delivering high-quality content that meets your expectations. If you are not satisfied with our work, we offer:

• Unlimited revisions within the project scope
• Direct communication with your assigned writer
• Creative solutions to address any concerns

2. Refund Eligibility

Refunds may be considered under the following circumstances:

• If we are unable to begin work as agreed
• If there is a significant failure to deliver as per the project agreement
• If there is a mutual agreement to cancel the project before substantial work has been completed

Please note: Refunds are not available for completed work that has been approved and delivered.

3. Project Cancellation

If you need to cancel a project:

• Cancellation before work begins: 100% refund
• Cancellation after initial work but before completion: Pro-rated refund based on work completed
• Cancellation after final delivery: No refund, but revisions available

All cancellation requests must be made in writing via email.

4. Process for Refund Requests

To request a refund:

• Contact us at info@prestaviaworks.com with "Refund Request" in the subject line
• Include your project details and reasons for the refund request
• Provide any relevant documentation or communication

We will review your request within 5-7 business days and respond with our decision.

5. Contact Us

If you have questions about our refund policy or need to discuss a specific situation:

Last Updated: January 1, 2025

We reserve the right to update this Refund Policy at any time. Changes will be effective immediately upon posting to our website.